

SMART Metrics for an Engaged Staff
You’ve heard of SMART goals. Would SMART metrics – actually, KPIs (Key Process Indicators) – help our results?


‘Crazy Busy’ or Controlled Busy?
Let’s borrow a practice from the medical profession, and Triage our work.


Adding Depth to Process Audits
Can we strengthen audits to validate processes, resulting in defect-free outputs?


Encouraging Employee Improvement
Good supervisor feedback drives measurable growth.


Staying Awake ...
A recent BBC World article suggests it’s time to rethink the purpose of sleep, and how to meet our body and brain’s needs.


Connectivity Checks
With remote working many connectivity tools have changed. Have you verified the new tools protect your/your customer information adequately?


On A Lighter Note
In our era of social distancing it’s hard not to compare those cancelled, reduced or postponed celebrations for landmark events.


Supply Chain Lessons
This year we are learning that supplier process validation, and demand planning are equally vital aspects of supply chain management.


Risk Assessment - What Are We Learning?
The documentaries The Bleeding Edge (2018), and The Implant Files (2019), increased awareness of the impact of insufficient risk assessment.


Resilience Reminders
In 2020, businesses across the globe learned several contributors to business resiliency.